Create Custom Music on Hold for Cisco UCME

Categories: Networking, Tips, Unified Messaging

Here’s one from my personal tip jar.  This is well documented on Cisco’s website, but sometimes it’s just nicer to have this type of info in bite-sized portions. As nice as the canned music on hold files are that come with Cisco Unified Communications Manager Express, sometimes you just want to add that personal touch. […]

Grant Full Access to All Mailboxes in Exchange 2010

Categories: Microsoft Exchange, Tips, Unified Messaging, Windows Server

Here’s a little time-saving tip for working with mailboxes in Exchange 2010.  Normally if you need full access to another user’s mailbox in Exchange 2007/2010 you would highlight their mailbox in the Exchange Management Console and the choose “Manage Full Access…” from the action pane.  You would have to do this individually for each mailbox […]

RD Gateway/Web Access Outside the Firewall

Categories: Tips, Windows Server

I recently had the opportunity to work with one of Microsoft Windows Server 2008 R2‘s neatest features:  Remote Desktop Gateway (RD Gateway) and Remote Desktop Web Access (RD Web Access).  If you aren’t familiar with these features, check out a brief summary here. The setup is fairly straightforward, as outlined here and here.  However, I […]

Recover from IOS Armageddon

Categories: Networking, Tips

Ok, maybe it’s not that extreme, but losing power to a Cisco router or switch, while performing an IOS upgrade, after you’ve deleted your existing IOS can be a headache.  While not a disaster, you can plan on spending about an extra 45 minutes or so to recover.  Here’s the lowdown: Summary You’ll need to […]

Random Death [Smartphone Annoyances]

Categories: Tips

My phone has been suffering from a bad battery and random death.  I would keep my phone charging constantly in the car, at work, or at home, then when off the charger for a small period of time, I would notice that it was dead.  Totally dead; no charge left.  This has left me so […]

Exchange 2010: Simplify OWA URL

Categories: Microsoft Exchange, Networking, Unified Messaging

Exchange Outlook Web Access is a wonderful feature, but directing users to access it on their own can be a patience testing proposal if you’re not using URL redirection. For example: you’ve installed Exchange 2010, configured all the appropriate roles, including the CAS (Client Access Server; responsible for OWA), and deserve a hero’s welcome, or […]