Here’s one from my personal tip jar. This is well documented on Cisco’s website, but sometimes it’s just nicer to have this type of info in bite-sized portions.
As nice as the canned music on hold files are that come with Cisco Unified Communications Manager Express, sometimes you just want to add that personal touch.
A custom MOH file format must be 8khz 8-bit mono u-Law audio in WAV More >
Here’s a little time-saving tip for working with mailboxes in Exchange 2010. Normally if you need full access to another user’s mailbox in Exchange 2007/2010 you would highlight their mailbox in the Exchange Management Console and the choose “Manage Full Access…” from the action pane. You would have to do this individually for each mailbox that you wanted to manage full access permissions More >
Exchange Outlook Web Access is a wonderful feature, but directing users to access it on their own can be a patience testing proposal if you’re not using URL redirection.
For example: you’ve installed Exchange 2010, configured all the appropriate roles, including the CAS (Client Access Server; responsible for OWA), and deserve a hero’s welcome, or at least a pat on the back. You then send More >